Address: National Research Council Canada
Montreal Road, Bldg. M-55
Ottawa, Canada K1A OS2


Phone Numbers: 1-800-668-1222 (Canada & US) or 1-613-998-8544

FAX: 1-613-993-7619


Effective May 1, 2008
Direct Service Copies: $13 electronic / $22 nonelectronic (In Canada)
                                         $14 electronic / $22 nonelectronic (in USA)                             
                                         $37 nonelectronic outside North America
Direct Service Loans: $24 (Canada) $45 (Outside of Canada) (6 week loan period)

Extended Service Copies: $24 base fee (If supplier costs exceed $24.00 the difference is added to the price of the copy; Copyright and courier fees are extra)
Extended Service Loans: $60 (Loan period varies depending on supplier)
Urgent (2 hr) Service: Add $20 surcharge to Direct Service fee.
Clean & Colour Services: Add $12 surcharge to Direct Service fee.
Loan renewals at all service levels: $10
Prices in Canada are quoted in Canadian dollars; Prices outside of Canada are quoted in US dollars
Prices are subject to change.


Deposit Account Available: No

Deposit Account minimum amount: N/A

Discounts N/A

Subscription Fees:CISTI Catalogue: free

CISTI Source database fees:
Alerts Unlimited Service
Group user subscription
additional account
Site License
Rates on request
Additional Services
additional programming
Local Holdings
Administration mailbox
additional IP address

Rush Service: Add $20 surcharge for 2 hour service (orders processed for delivery in 2 hours or the order is free)

Turnaround Time:Direct Service: 90% of direct orders are processed for delivery within 24 hours

Extended: Most orders finished in 10 days

Payment Options: AMEX; Mastercard; VISA; OCLC IFM; Monthly Billing

Delivery Options: Ariel, Fax, Courier and Secure Desktop Delivery

Request Mechanisms: CISTI Online Catalogue:
FAX: 613-941-0177
Urgent Fax: 613-952-8243
Urgent Phone: 613-993-1412

Other methods:

Material Coverage: Over 50,000 different serial titles;
Over 11,000 currently received serials;
Over 600,000 books, conference proceedings and technical reports;
2 million technical reports on microfiche from around the world
Journals from the world's leading scientific publishers, such as Elsevier, Springer-Verlag and others
All languages and all countries where sci/tech information is published
Journals indexed in major scientific and medical databases

Content Coverage: Full Text

Subject Specialty: - Physical and life sciences; engineering; technology, medicine and agriculture in CISTI and CAL (Canadian Agriculture Library) collections.
- All subjects from other suppliers through the Link and Global Supply Services.

Types of documents supplied: Copies and loans

Currency: Canadian dollars in Canada;
US dollars elsewhere (exchange rate updated regularly)

Copyright Clearance Center Reporting Included/Available: Yes. All documents copyright cleared through CCC or direct agreements with publishers

Searching Capabilities: CISTI Catalogue; CISTI Source; OCLC; DOCLINE; AMICUS

Additional Features:

CISTI/MyiLibrary eBook Loans:   Payment is by credit card and the cost is $25US for all users for a 30 day loan period.  More information available at

Discover service (formerly Pay Per Article service): Free database search.  Online ordering with instant download for articles in CISTI's electronic collection; 24 hour desktop delivery for articles in CISTI's print collection.  Payment is by credit card and the cost is $12CDN plus publisher fees and applicable taxes for all users. More information available at:

WWW home page:

This listing of document delivery suppliers is being provided by Jean Shipman. She assumes no responsibility for the accuracy or comprehensiveness of the information provided or for any damages resulting from its use.

All information provided is subject to change.