Demystifying the Dragon Creating and Transforming a Library Service Philosophy into Professional Practice

05/03/2000


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Table of Contents

Demystifying the Dragon Creating and Transforming a Library Service Philosophy into Professional Practice

“Libraries are service organizations”

Goals of this Presentation

Identifying Need

Identifying service ingredients

Treat customers as you would want to be treated

Identifying service ingredients

Writing the service philosophy document

“Our Service Philosophy”

Communicating service ethic

Evaluating employee performance

Conclusions The Dragon is Demystified!

Author: Eccles Health Sciences Library

Email: jeannele@lib.med.utah.edu

Home Page: http://library.med.utah.edu/eccles/lift.html

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