Hardware and Software Required: Be sure that you have installed the RealPlayer (with the browser closed) and that your system is capable of playing RealVideo. You need a 16-bit sound card and speakers, and at least 16 Mb of RAM.

Access Problems: From time to time the Internet may be too congested and have difficulty playing the RealVideo.

• Stop the RealVideo and try playing it again. Often the clip will play correctly on the second try.
• Consider doing the case at another time. The Internet is usually less busy in the morning hours. Lunch time, late afternoon, and early evenings are the most congested.
• If you are receiving a "Server Error," there is a problem with the server that the Webmasters must address. Please e-mail us and let us know about the problem.

Audio-only Option: If you cannot play the RealVideo successfully, for whatever reason, you can listen to the RealAudio version of the Initial History, which is audio-only. You must have the RealAudio Player, version 3.0 or higher, installed to listen to the audio-only clip.