AUDITORIUM
Interactive
Voice: Is It Real Yet?
ABSTRACT
Francis Rabuck, President, Rabuck Associates,
For at least the last 20
years the training industry has had a fascination with creating applications
that can recognize our voice commands and respond intelligently. What we got
were dumb applications that responded like robots. Times are changing. Over the
last few years, a significant amount of successful natural language speech
applications have been deployed to replace old touch-tone voice response
systems. This is a result of a move towards standards like VoiceXML and SALT, vast improvements in text-to-speech
algorithms and intelligent approaches to building applications. Commercial
applications in the healthcare environment include: Physician rating survey
systems, Clinical Trials applications, Hospital Interactive Telephony and more.
In this session, we’ll reveal the state of the industry in speech recognition,
explain the architecture for applications, and discuss the potential for
education applications. In the end, we hope to open your ears and your mind to
the future of Interactive Voice applications.
Francis
Rabuck, CCP, PCLP, CWNA
President,
Rabuck Associates
Phone: 215-708-0772
Fax: 215-708-8765
frabuck@att.net